Two different things that are often confused: a return means changing your mind within 30 days, and you don't need to justify it. A warranty covers a defect that appears within 12 months, and we cover it. In both cases, we pay for the return shipping. Below you will find how they work, with real timelines and who pays for what.
| Return | Warranty | |
|---|---|---|
| When | Within 30 days of delivery | Within 12 months of delivery |
| Reason | None, just change your mind | A conformity defect |
| Return shipping | Paid by us | Paid by us |
| Outcome | Full refund of the product | Repair, replacement, or refund |
| Applies to "For parts" | Yes | No, the defect is declared |
Returns: 30 days, no reason needed, free return shipping
You have 30 days from the day you receive the package to tell us you want to return it. No reason is needed, no special form, we won't ask you why. Just an email with your order number, and we'll send you the return label.
By law, the right of withdrawal lasts 14 days, and return shipping costs would be at your expense. We extend the period to 30 days and pay for the return shipping: these are contractual conditions that are better than the legal minimum, not a reduction, and they remain valid even after the 14-day legal period has passed. When buying used equipment remotely, you want to try it out calmly, under real conditions, not within two weeks.
- Write to us within 30 daysA line with the order number and your wish to return. No need to explain the reason: if you tell us, it helps us improve the listings, but it's optional.
- We send you the return labelPrepaid, with the return code to write on the box. The courier picks it up wherever you say. We do not ask you to pay anything upfront.
- Return within the following 14 daysFrom the moment you receive the label. There needs to be a deadline, otherwise an open return remains open for months and the item ages in a closet.
- Refund within 14 days of returnTo the same payment method you used. In practice, we take two or three working days from opening the package, not fourteen.
How it should be returned
Complete with everything listed in the description: caps, battery, charger, kit. Packaged as we sent it to you, meaning in the outer box with cushioning material, not just the product's own packaging.
You can try it, of course: assemble it, turn it on, take test shots, take it out for an afternoon, see if it's right for you. You can do everything you would do in a store, and with thirty days you have time to actually do it. If, however, the item comes back with new marks, a missing accessory, or damage that wasn't there before, we will deduct the diminished value from the refund and write to you first, with photos, explaining the calculation. It's not a penalty: it's the difference between the price we could have sold it for before and the price we can sell it for now.
For shipments within Italy, you don't pay it, so in practice you get the full product amount back.
Warranty: 12 months on everything that works
Every working device we sell has a 12-month Eureka warranty from the delivery date. This applies to camera bodies, lenses, and accessories, and covers conformity defects: something that should have worked and doesn't, or that stops working without any action on your part.
Italian law allows the warranty on used goods to be reduced to 12 months, with express agreement between the parties. This is the term we apply and declare here, in the legal notes, and on every product page. The 24-month term applies to new goods.
What it covers
- The shutter that jams or has incorrect speeds
- Autofocus that stops locking or systematically misses focus
- Exposure meter drift
- Buttons, dials, and selectors that don't respond
- Memory card slots, ports, and battery compartment that don't make contact
- A lens diaphragm that sticks or remains open
- The stabilizer that fails to engage
- Anything that is different from how it is described in the listing
What it doesn't cover
- Already declared signs of use. These are why the item costs what it does: you'll find them in the grade and defect photos.
- Remaining battery life. A used battery is a used component: we test it and declare it working, but it won't last as long as a new one.
- Drops, impacts, liquids, sand. Including rain on a non-weather-sealed body.
- Third-party interventions. If the device is opened by someone else, the warranty becomes void: we can no longer know its previous condition.
- Normal wear and tear of rubber grips, coatings, and screen printing over twelve months.
- Items sold as "For parts or repair", where the defect is declared before purchase.
How to activate it
- Tell us what's happeningOrder number, description of the problem, and, if possible, a photo or short video. In most cases, we can tell from there if it's a defect or a setting.
- We send you the return labelCollection and return shipping are at our expense. We do not ask you to pay anything upfront.
- Diagnosis within 5 working days of returnWe will always tell you what we found, even when the defect cannot be reproduced.
- Repair, replacement or refundWe repair when it makes sense. If it's not repairable within a reasonable time, and since they are unique items, we cannot always replace with an identical one. We will offer you an equivalent alternative or a full refund. The choice remains yours.
If the package arrives damaged
This is where you can actively help us, and it comes down to five words. If the box arrives dented, open, or wet, sign the courier's delivery note stating "accepted with reservation of inspection". If you sign without reservation, the courier considers the package delivered intact, and compensation becomes almost impossible to obtain.
Then, write to us within 48 hours with photos of the external packaging before opening it, the internal packaging, and the item. From then on, we will handle it: the relationship with the courier is ours, not yours. Details are in the shipping policy.
If the grade doesn't match
Sometimes a valuation can be wrong. If you receive an item that you believe is not in the declared condition, send us the item code and a photo of the point that doesn't match. Return and refund at our expense, without arguing about where "Very good" ends and "Good" begins. We prefer to lose a sale than have a customer convinced they have been misled.
Who responds
We respond within one business day, always a person, never an automatic form. If you have a question before buying, write to us: telling you that an item is not suitable for you costs us less than a return.