Shipping policy
At a glance
- Italy: shipping is always free, islands included, with no minimum order.
- European Union: €4.90 to most countries, €9.90 or €14.90 to a few destinations.
- Outside the EU: flat rate by area, from €14.90. Import duties and taxes are paid by the recipient.
- We pack and ship within 1 business day of order confirmation.
- Every shipment is insured for the full value of the item and tracked.
How much it costs
The cost is always shown at checkout before payment and depends only on the destination country, not on the weight or value of the order.
| Destination | Countries | Cost |
|---|---|---|
| Italy | Whole country, islands included | Free |
| European Union | Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain | €4.90 |
| European Union | Bulgaria, Finland, Greece, Ireland, Sweden, Monaco | €9.90 |
| European Union | Cyprus, Malta | €14.90 |
| Europe outside the EU | United Kingdom, Switzerland, Norway, Liechtenstein | €14.90 |
| Europe outside the EU | Iceland, Andorra, Albania, Bosnia and Herzegovina, Montenegro, Serbia, North Macedonia, Moldova, Turkey | €29.90 |
| Rest of the world | United States, Canada, Australia, New Zealand, Singapore, Hong Kong, Malaysia | €34.90 |
| Rest of the world | Japan, South Korea | €44.90 |
We do not offer cash on delivery. Payment is taken when you place the order, using the methods listed at checkout.
When your parcel leaves
We pack your order and hand it to the carrier within 1 business day of payment confirmation. An order received on Monday ships on Tuesday; an order received on Friday afternoon, Saturday or Sunday ships on Monday.
How long delivery takes
In Italy we ship mainly with BRT and, for some destinations, with Poste Italiane. Abroad we use BRT/DPD, Poste Italiane, UPS or FedEx depending on the country. The actual carrier is shown in the shipping email together with the tracking number.
- Mainland Italy: 24–48 business hours from pickup.
- Sicily, Sardinia, Calabria and remote areas: 48–72 business hours.
- Minor islands: up to 5 business days.
- European Union: 3 to 7 business days.
- Europe outside the EU: 3 to 15 business days, depending on the country.
- Rest of the world: 5 to 10 business days.
These are estimates provided by the carrier, not guaranteed delivery dates. Outside the EU, customs clearance time comes on top. During peak periods (Black Friday, holidays, sales) they may be 24–48 hours longer. If a parcel gets stuck, we don't wait for you to tell us: we chase the carrier and keep you updated.
How we pack
We sell used photographic equipment, often one-of-a-kind items we cannot replace. Packing is not a detail.
- Camera bodies and lenses are individually wrapped in high-density bubble wrap, with body and lens caps fitted.
- We use a double box: a fitted inner box, padding and an outer box. The outside of the parcel carries no reference to the equipment brand.
- Inside the parcel you'll find the item code of your unit, the same one shown on the product page: proof that the item in your hands is the one you saw photographed.
- Lithium batteries travel installed in the device or packed with it, as carriers require.
Shipping outside the European Union
For deliveries outside the EU, import duties, taxes and clearance fees are paid by the recipient and are not included in the price. They are collected by the carrier or by customs in the destination country, according to local rules: we recommend checking them before you buy.
Every shipment travels with a commercial invoice and complete customs documents. The country of origin declared is the country where the product was made, not Italy.
If you refuse the parcel or do not pay the duties due, we refund the order minus the shipping and return costs charged to us by the carrier.
Can't find your country at checkout? Write to eurekasrl.tech@gmail.com: we'll look into it and send you a quote.
If you're not at home
The carrier normally makes two delivery attempts. After the second failed attempt, the parcel is held at the local depot.
- You'll receive a notice explaining how to rebook delivery or collect the parcel.
- Storage is free for the first few days; after that the carrier charges a daily fee.
- If the parcel stays in storage until it is returned to us, we refund the order minus the storage and return costs actually charged to us by the carrier.
If you already know you won't be in, write to us: we can ask the carrier to deliver to a pickup point or agree a date.
Wrong or incomplete address
Check your address before confirming the order, and include street number, building, flat and a working phone number. The carrier uses the phone number to let you know about the delivery.
If you spot a mistake, write to us straight away: until the parcel has left we can fix it at no cost. Once shipped, changes depend on the carrier and may incur a charge, which we'll tell you about before going ahead.
Damage in transit
If the outer packaging is damaged, accept the delivery subject to inspection, writing this on the carrier's delivery note before signing, and let us know within 48 hours with photos of the packaging and contents. We handle the claim with the carrier.
Last updated: 10 November 2026