Shipments

Only one rule: shipping within Italy is free, always, with no minimum threshold. There is no amount to reach, and no surcharges for islands. The price you see on the product page is the price you pay.

• Courier

  BRT for most shipments, Poste Italiane for some destinations.

• Dispatch

  Within 1 working day from payment confirmation, often on the same day.

• Delivery

  24/48 hours from dispatch on the mainland, 48/72 hours for islands and remote areas.

• Tracking

  The tracking code will be sent to you via email when the package leaves the workshop.

Delivery times are those declared by the courier and are not guaranteed by us: they depend on factors beyond our control. What we can guarantee is the day the package is dispatched.

The phone is truly essential

The mobile phone number is mandatory at checkout and is not a mere formality: the courier uses it to notify you of the delivery and to arrange a second delivery if they cannot find you. An order without a valid phone number is the most common reason for a package to be returned.

How we pack

1. The item in an antistatic bagBodies and lenses travel separately, each with its caps mounted.
2. Battery disconnected and insulatedThis is not fussiness: it's what the regulations for transporting lithium batteries stipulate, and it reduces the risk of accidental contact.
3. Double boxThe product in its casing, that casing inside a larger box with cushioning material on all sides. No external markings indicating the contents.
4. A final check before sealingWe reopen the product page and verify that the item matches: same specimen code, same accessories, same defects in the same locations. If something doesn't match, we do not ship and issue a full refund.

Upon delivery: five important words

If the box arrives dented, open, wet, or with the tape tampered with, before signing, write "accepted with reservation" on the courier's delivery note.

If you sign without reservation, the courier considers the package delivered intact, and compensation becomes almost impossible to obtain — a cost that falls on us and, in the long run, on prices. Five words can change the outcome of a claim.

Then photograph the outer packaging before opening it, the inner packaging, and the item, and write to us within 48 hours. We will open the claim with the courier.

If the package is returned

After two failed delivery attempts, the package goes into storage and is then returned to us. This is the only exception to free shipping: in that case, the actual storage and return costs incurred will be deducted from the refund. We are telling you this upfront, not afterwards, because it is precisely the kind of charge that leads to a dispute when it comes as a surprise.

To avoid this: check the address before confirming the order, keep your phone reachable on delivery days, and if you need to change the date, use the delivery management link that the courier sends you with the tracking information.

Pickup at location

Our Ceccano location is a workshop, not a retail store open to the public. In-person pickup is possible, but only by appointment arranged via email: please write to us before coming.

Shipments outside Italy

Currently, we ship only within Italy. We are working on shipments to the European Union: if you are interested in an item and are writing from abroad, please contact us before ordering, and we will see if we can arrange something on a case-by-case basis.

Full conditions, including contractual terms, are available in the shipping policy.